Support

Intertitle can bring in your full Letterboxd history from the export Letterboxd gives you:

1. On Letterboxd (the website), go to Settings → Import & Export → Export Your Data and download the ZIP file.
2. In Intertitle, open Settings → Import from Letterboxd (it's also offered during onboarding) and follow the prompts to add your exported data.

Your watched films, ratings, diary entries, reviews, and watchlist come in and immediately start shaping your recommendations. You can also connect your Letterboxd username to keep new diary entries syncing — we'll ask you to confirm you own the account first by adding a short code to your Letterboxd bio.

Intertitle builds a private taste profile from what you watch, rate, save, and write. Under the hood, films and your activity are turned into vector embeddings, and we find the films closest to your taste — then re-rank them for the mood you pick on the “tonight” screen (cozy, brainy, a gut-punch, whatever you're after).

The short write-up next to each pick, and Reely's conversational suggestions, are generated by an AI model using your taste and the film's context. Recommendations are for entertainment, and they get sharper the more you log.

Open the app and go to Settings → Delete Account, then confirm. This permanently erases your account and everything tied to it — your library, watch history, ratings, watchlist, reviews and notes, taste profile, imported Letterboxd history, and your Reely conversations. It can't be undone.

For more on what we store and why, see our Privacy Policy. If you'd like help with a data request, email us.

You can sign in two ways: Sign in with Apple (fastest on iPhone), or with an email one-time code — enter your email and we send a 6-digit code that's valid for 10 minutes.

If a code doesn't show up:

• Check your spam or junk folder.
• Make sure the email address is typed correctly, then request a new code (codes expire after 10 minutes).
• Give it a minute — delivery is usually instant but can lag.

Still stuck? Email us and we'll get you in. If you used Sign in with Apple and chose to hide your email, that's fine — it still works.

Intertitle's conversations (Reely and the per-film companion) are generated by an AI model, and we filter them to keep objectionable content out. If something still slips through, you can flag it so we can review and act on it:

• In the app: long-press the AI reply in any Reely conversation and choose Report reply, then pick a reason. Reports go straight to us.
• By email: write to support@intertitle.app describing what you saw — a screenshot helps.

We review every report and remove or correct content that violates our Terms of Use. We do not tolerate hateful, harmful, sexually explicit, or otherwise objectionable output, and we act on reports promptly.

Email support@intertitle.app with a quick description of what happened, what you expected, and — if you can — a screenshot and your device and iOS version. The more detail, the faster we can reproduce and fix it.